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The Nigerian Communications Commission (NCC) has restated its commitment to ensuring continued awareness and transparency by service providers towards Quality of Experience (QoE) for telecoms consumers.
Dr. Aminu Maida, Executive Vice Chairman/CEO of NCC, made this statement at the 93rd Telecoms Consumer Parliament (TCP) held in Abuja.
The event’s theme, “Optimizing Data Experience: Empowering Consumers through Awareness and Transparency in a Consumer-Centric Telecom Industry,” highlights the Commission’s focus on consumer satisfaction.
Key Highlights of Dr. Maida’s Speech:
– Data Consumption Growth: Nigeria’s daily data usage averaged 336 gigabytes per second in 2024, marking a 39% increase from the previous year.
– Consumer Concerns_: Data depletion and billing transparency remain top concerns for consumers.
– Joint Industry Campaign_: NCC launched a campaign to educate consumers on effective data management.
– Tariff Simplification_: NCC issued guidance requiring operators to provide clear information on data plans and pricing.
– Quality Service Delivery: Collaboration across the value chain is crucial for ensuring high-quality telecom services.
NCC’s Commitment to Consumers:
Dr. Maida emphasized the Commission’s commitment to meeting the expectations of stakeholders, including consumers, industry players, and the government.
The NCC aims to create a consumer-centric telecom industry where consumers feel valued, informed, empowered, and satisfied with services received.
Challenges and Future Plans:
Despite challenges such as vandalism and theft of telecom assets, the Commission remains committed to addressing these issues.
The NCC is finalizing its Major Incident Reporting Guidelines and will soon introduce coverage maps detailing operators’ network strength across the country.
By prioritizing transparency, accountability, and quality service, the NCC seeks to build an ecosystem where every Nigerian enjoys world-class telecommunications services.
Photo Caption:
L-R: Head, Customer Operations, North, MTN, Chikaodi Ofoegbe; Chief Executive Officer, 9Mobile, Obafemi Banigbe; Chairman, Association of Licensed Telecom Operators of Nigeria, Gbenga Adebayo; Executive Vice Chairman/Chief Executive Officer, Nigerian Communications Commission (NCC), Dr. Aminu Maida; Executive Commissioner, Stakeholder Management, NCC, Rimini Makama; Director, Consumer Affairs Bureau, Dr. Ikechukwu Adinde and Chief Executive Officer, Airtel Nigeria, Carl Cruz during the 93rdedition of the Telecom Consumer Parliament hosted by the Commission in Abuja on Thursday, November 7, 2024.
