Why Revenue Agencies Deliver Poor Services – Bureau

Touting and obsolete equipment are among factors causing poor service delivery in International Passport, Vehicle Drivers’ Licence, Tax Clearance Certificate and National Identity Card, a new study have shown.

The study presented yesterday by the Bureau of Public Service Reforms (BPSR), was part of a research conducted to identify common constraints and incentive problems in service delivery in Nigeria.

Other constraints include: Poor funding, erratic network, power outages, lack of signage in the halls, inconvenient waiting rooms, lack of public conveniences, not factoring in gender and disabled persons in the facilities, insufficient monitoring and oversight and poor staff welfare.

The Director General of the bureau, Dr Joe Abah said recommendations of the study have been submitted to the Nigerian Immigration Service (NIS), the Federal Road Safety Corps (FRSC), the National Identity Management Commission (NIMC) and the Federal Inland Revenue Service (FIRS) for implementation.

He also identified lack of online appointment system, penalization of online applicants and lack of notification, as causes of overcrowding and backlog in Passport Offices across the country. He noted that the FRSC and NIMC text messaging system has reduced the backlogs for drivers’ licences.

He commended the Right2Know with support from the MacArthur Foundation for the study, which took six weeks of field work.

The study was carried out in four zones of the country in the cities of Abuja, Enugu, Kano and Lagos