CPC, NCAA seal pact on Nigerian aviation customers’ protection

The Consumer Protection Council (CPC), and the Nigeria Civil Aviation Authority (NCAA), have agreed to end the long standing feud between them and work together towards the common goal of protecting consumers in the aviation sector.

This pact was reached in Abuja yesterday during a meeting between the two agencies.

The newly appointed Executive Secretary, CPC, Babatunde Irukera, said the most important thing for the two government agencies to do now is to address the prevailing violations of the law by airline operators, as it affects the wellbeing of consumers.

Irukera said consumers should not only get value for their money but they must be treated right, noting that airline operators should be made to understand that treating customers right is a requirement and not a favour done to them.

Pathway to effective trade facilitation, by APM Terminals boss – The Country Manager of APM Terminals Nigeria, David Skov has highlighted four principles, which he said are capable of facilitating trade in the country.

Skov, who spoke at an industry conference in Abuja, identified transparency, simplification, adherence to international standards and harmonisation of applicable laws and regulations as essential to trade facilitation. According to him, “Transparency means that countries should ensure that all information, requirements and processes for crossing borders are clear specific and easily accessible for all involved.

“Simplification of administrative and commercial formalities, procedures and documents cuts red tape for companies and contributes to a less bureaucratic trade process.

“To achieve trade facilitation, countries should take advantage of the international standards on data, documents and procedures, including those on the use of ICT to exchange information efficiently. The purpose of having international standards and recommendations is to ensure that the procedures of international trade work in the same general direction, with compatible tools and globally accepted measures.”

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