{"id":7966,"date":"2016-07-22T07:20:26","date_gmt":"2016-07-22T06:20:26","guid":{"rendered":"http:\/\/nationalwire.com.ng\/?p=7966"},"modified":"2016-07-22T07:20:26","modified_gmt":"2016-07-22T06:20:26","slug":"kpmg-names-zenith-most-customer-focused-bank","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/","title":{"rendered":"KPMG names Zenith most customer-focused bank"},"content":{"rendered":"<p>Zenith Bank Plc has been named as Nigeria\u2019s most customer-focused bank\u00a0by KPMG the leading advisory and consultancy firm.<\/p>\n<p>KPMG in its 2016 edition of the annual banking industry Customer\u00a0Satisfaction Survey recently released, Zenith topped other Nigerian\u00a0banks in the Customer Satisfaction Index (CSI) with a total of 74.6\u00a0points to clinch the first position in the retail banking category.<\/p>\n<p>By this, the bank re-enacted the feat it achieved in 2013 and 2014.\u00a0Guaranty Trust Bank came second with 74.1 points closely followed by\u00a0Diamond Bank and Stanbic IBTC with 73.5 and 73.1 points respectively.<\/p>\n<p>The survey, which was launched in 2007, draws responses from customers\u00a0across the retail, SME and corporate banking segments on customer\u00a0preferences, levels of satisfaction and expectations from their banks.<\/p><div data-ad-id=\"32665\" style=\"text-align:center; margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;float:none;\" class=\"afw afw_ad_image afw_ad afwadid-32665  \">\r\n                                                            <div style=\"font-size:10px;text-align:center;color:#cccccc;\">Advertisement<\/div>\r\n\t\t\t\t\t\t\t<a target=\"_blank\" href=\"http:\/\/www.accessbankplc.com\" rel=\"nofollow\"><img decoding=\"async\" height=\"auto\" max-width=\"100%\" src=\"https:\/\/nationalwire.com.ng\/wp-content\/uploads\/2019\/06\/Banner-1.jpg\"><\/a>\r\n                                                                        \r\n\t\t\t\t\t\t\t<\/div>\n<p>Zenith Bank has featured prominently in the survey since it was\u00a0launched 10 years ago, according to organisers; \u201cto heighten\u00a0consciousness of service delivery among Nigerian Banks\u201d.<\/p>\n<p>Zenith Bank in 2014 cleared all the three categories: Retail, SMS and\u00a0Corporate Banking; having similarly won two of the three categories,\u00a0but SME the previous year.<\/p>\n<p>The Customer Satisfaction Index (CSI) measures customer satisfaction\u00a0with banks, and are ranked based on the perceived level of\u00a0satisfaction derived by customers surveyed from the different\u00a0categories.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Zenith Bank Plc has been named as Nigeria\u2019s most customer-focused bank\u00a0by KPMG the leading advisory and consultancy firm. KPMG in its 2016 edition of the annual banking industry Customer\u00a0Satisfaction Survey recently released, Zenith topped other Nigerian\u00a0banks in the Customer Satisfaction Index (CSI) with a total of 74.6\u00a0points to clinch the first position in the retail &hellip;<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":11,"featured_media":7880,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[23],"tags":[626,627],"coauthors":[2392,2393],"class_list":["post-7966","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-business","tag-kpmg","tag-zenith-bank"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KPMG names Zenith most customer-focused bank - National Wire<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KPMG names Zenith most customer-focused bank - National Wire\" \/>\n<meta property=\"og:description\" content=\"Zenith Bank Plc has been named as Nigeria\u2019s most customer-focused bank\u00a0by KPMG the leading advisory and consultancy firm. KPMG in its 2016 edition of the annual banking industry Customer\u00a0Satisfaction Survey recently released, Zenith topped other Nigerian\u00a0banks in the Customer Satisfaction Index (CSI) with a total of 74.6\u00a0points to clinch the first position in the retail &hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/\" \/>\n<meta property=\"og:site_name\" content=\"National Wire\" \/>\n<meta property=\"article:published_time\" content=\"2016-07-22T06:20:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nationalwire.com.ng\/sub\/wp-content\/uploads\/2016\/07\/Business.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"424\" \/>\n\t<meta property=\"og:image:height\" content=\"283\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dayo Emmanuel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/#website\",\"url\":\"https:\/\/nationalwire.com.ng\/sub\/\",\"name\":\"National Wire\",\"description\":\"About Nigerians, Nigerian Business and Other Stories\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/nationalwire.com.ng\/sub\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/#primaryimage\",\"url\":\"https:\/\/nationalwire.com.ng\/sub\/wp-content\/uploads\/2016\/07\/Business.jpg\",\"contentUrl\":\"https:\/\/nationalwire.com.ng\/sub\/wp-content\/uploads\/2016\/07\/Business.jpg\",\"width\":424,\"height\":283},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/#webpage\",\"url\":\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/\",\"name\":\"KPMG names Zenith most customer-focused bank - National Wire\",\"isPartOf\":{\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/#primaryimage\"},\"datePublished\":\"2016-07-22T06:20:26+00:00\",\"dateModified\":\"2016-07-22T06:20:26+00:00\",\"author\":{\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/#\/schema\/person\/806673c5851717dc3067b1a46a6c060f\"},\"breadcrumb\":{\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/nationalwire.com.ng\/sub\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"KPMG names Zenith most customer-focused bank\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/nationalwire.com.ng\/sub\/#\/schema\/person\/806673c5851717dc3067b1a46a6c060f\",\"name\":\"Dayo Emmanuel\",\"url\":\"https:\/\/nationalwire.com.ng\/sub\/author\/dayo\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"KPMG names Zenith most customer-focused bank - National Wire","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nationalwire.com.ng\/sub\/kpmg-names-zenith-most-customer-focused-bank\/","og_locale":"en_US","og_type":"article","og_title":"KPMG names Zenith most customer-focused bank - National Wire","og_description":"Zenith Bank Plc has been named as Nigeria\u2019s most customer-focused bank\u00a0by KPMG the leading advisory and consultancy firm. 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