{"id":52567,"date":"2021-09-28T14:08:04","date_gmt":"2021-09-28T13:08:04","guid":{"rendered":"https:\/\/nationalwire.com.ng\/?p=52567"},"modified":"2021-09-28T14:08:32","modified_gmt":"2021-09-28T13:08:32","slug":"ubas-leo-continues-to-evolve-remains-smartest-banking-chatbot","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/ubas-leo-continues-to-evolve-remains-smartest-banking-chatbot\/","title":{"rendered":"UBA\u2019s LEO Continues To Evolve, Remains Smartest Banking Chatbot"},"content":{"rendered":"

…. Hits 3 million user mark<\/b><\/p>\n

Pan African financial institution, United Bank for Africa (UBA) Plc, has in the last three years won the hearts of its customers with its artificial intelligence chat bot, LEO, which\u00a0has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about.<\/p>\n

Leo\u00a0is an AI chatbot for banking services currently available on Face-book Messenger, WhatsApp, Apple Device\u00a0and\u00a0is set to launch\u00a0soon on other social media platforms.<\/p>\n

Birthed\u00a0January 11, 2018,\u00a0with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did just that with a million users becoming hooked in less than three months of its LEO\u2019s inception.<\/p>\n

Three years later, and\u00a0with\u00a0over\u00a03 million customers and counting, UBA\u2019s LEO, has\u00a0without doubt,\u00a0remained\u00a0the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers. While other\u00a0financial institutions\u00a0are still trying to figure to find their feet as regards AI, UBA\u2019s LEO\u00a0has become a massive success as the AI continues to consolidate on it successes and accolades winning several awards overtime.<\/p>\n

The chat bot continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements\u00a0and\u00a0specialised unique features\u00a0which have clearly earned the chatbot over\u00a03 million Users.<\/p>\n

UBA\u2019s\u00a0Group Managing Director\/Chief Executive Officer,\u00a0UBA, Mr. Kennedy Uzoka, affirmed that UBA customers indeed agree that LEO is\u00a0one of the bank\u2019s biggest investments in cutting-edge technology\u00a0and has been steadily changing the face of\u00a0\u00a0banking\u00a0in the continent.<\/p>\n

\u201cUBA\u2019s vision has always been and will remain\u00a0a\u00a0dominating\u00a0force in\u00a0Africa\u2019s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a\u00a0technology-driven institution with vast knowledge in the business that we do and LEO, being a tested, dependable and intelligent personality, replicated on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform . It is a solution that is from the customer\u2019s standpoint, easy to use by anyone regardless of demography.\u00a0LEO\u00a0is\u00a0always\u00a0ready and waiting to help with any form of banking service,\u201d Uzoka said.<\/p>

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Advertisement<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n \r\n\t\t\t\t\t\t\t<\/div>\n

\u201cAs an app that\u00a0has been in existence for over nine years, reaching more than 1.5 billion people in over 180 countries, WhatsApp has become very essential in lifestyle and that is why UBA saw the need to include LEO\u2019s services in that very important app and the premium private chat platform has assured that there will be no spam messages, as the development is to enable businesses serve their customers with useful information,\u201d the GMD stated,<\/p>\n

Uzoka explained that LEO\u00a0is already present in over 20 African countries and in three languages\u00a0and\u00a0has a number of rich and robust features bound to mesmerise existing and potential customers\u00a0with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.<\/p>\n

LEO\u00a0has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy\/other banks\/microfinance, purchase of airtime\/ data, paying of bills (LCC, PHCN, Cable TV), effectively helping with savings and spend limit.<\/p>\n

The AI chatbot also boosts of\u00a0remarkable innovative features that allows customers make banking Services \u2013 Request\/stop\/confirm Cheques, Block card, Log & track complaints, ATM\/Branch Locator,\u00a0Freeze accounts, and check weather etc. Other features include Customer Care complaint resolution, linking of new account, flight Payment, linking and Funding of Prepaid Card, Travel Notification, Wakanow services and Dubai Visa service.<\/p>\n

The GMD pointed out that,\u00a0customers who have engaged with LEO are more than delighted about their experience\u00a0and\u00a0credit it for automatically extracting account details without hassles, adding that \u201cTestimonies abound about how\u00a0it is\u00a0generally easier to use\u00a0LEO compared to\u00a0its counterparts. For example, LEO automatically detects account numbers via a customer\u2019s WhatsApp mobile number and goes ahead to seamlessly help customers check their account balance as well as\u00a0top-up airtime\u201d.<\/p>\n

Reviews from customers\u00a0note that LEO\u00a0is more personable, more humane, and it feels like talking to an experienced customer service\/Fulfilment representative.\u00a0The Bot also allows\u00a0customers\u00a0to\u00a0easily lodge and process complaints with adequate and timely feedback.<\/p>\n

UBA offers banking services to more than twenty-five million customers, across over 1,000 business offices and customer touch points, in 20 African countries. With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.<\/p>\n","protected":false},"excerpt":{"rendered":"

Pan African financial institution, United Bank for Africa (UBA) Plc, has in the last three years won the hearts of its customers with its artificial intelligence chat bot, LEO, which\u00a0has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about. \u00a0<\/p>\n","protected":false},"author":6,"featured_media":29653,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[23,17],"tags":[727,8051],"coauthors":[2391],"class_list":["post-52567","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-business","category-news","tag-uba","tag-ubas-leo"],"yoast_head":"\nUBA\u2019s LEO Continues To Evolve, Remains Smartest Banking Chatbot - National Wire<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nationalwire.com.ng\/sub\/ubas-leo-continues-to-evolve-remains-smartest-banking-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UBA\u2019s LEO Continues To Evolve, Remains Smartest Banking Chatbot - National Wire\" \/>\n<meta property=\"og:description\" content=\"Pan African financial institution, United Bank for Africa (UBA) Plc, has in the last three years won the hearts of its customers with its artificial intelligence chat bot, LEO, which\u00a0has proven to be the most formidable artificial intelligence chat bot till date; 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