{"id":52289,"date":"2021-09-19T19:01:02","date_gmt":"2021-09-19T18:01:02","guid":{"rendered":"https:\/\/nationalwire.com.ng\/?p=52289"},"modified":"2021-09-19T19:01:02","modified_gmt":"2021-09-19T18:01:02","slug":"commitment-to-customer-service-translates-to-financial-gains-uba-gmd","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/commitment-to-customer-service-translates-to-financial-gains-uba-gmd\/","title":{"rendered":"Commitment To Customer Service Translates To Financial Gains \u2013 UBA GMD"},"content":{"rendered":"

T<\/b>he Group Managing Director\/Chief Executive Officer, United Bank for Africa (UBA) Plc, Kennedy Uzoka, has said that the bank recorded significant improvement in its operational and financial performance as a result of its unending commitment towards delivering products and services aimed at meeting customers\u2019 demands.<\/p>\n

Uzoka said this during the Investors\/Analysts Conference Call\u00a0at\u00a0the bank\u2019s head office in Lagos, Nigeria, on Thursday\u00a0September 16, 2021, following the release of its results for the half year ended June 30, 2021.<\/p>\n

UBA delivered a 33.4% appreciation in its profit before tax which rose to N76.2bn as at June 2021, up from N57.1bn recorded in the same period of 2020, translating to an annualised Return on Average Equity of 17.5% as against 14.4%\u00a0a year earlier. Profit after tax grew to N60.6bn representing a significant rise by 36.3% compared to N44.4bn recorded in 2020, while gross earnings grew to N316bn from N300.6bn as at June 2020; a 5.1%\u00a0growth<\/p>\n

This feat was recorded despite the challenging business and economic environment that emerged from the slow pace of activities following the global lockdown occasioned by the Covid-19 pandemic.<\/p>\n

The GMD expressed optimism that the bank is on the trajectory of achieving and even surpassing its targets for the financial year, adding that its focus on delighting its customers remains at the forefront of all its activities.<\/p>\n

He said, \u201cWe are very committed to prudent and responsible growth of our risk assets, quality of our balance sheet and the overall health of the bank. We will continue to balance our growth appetite with the need to maintain very good healthy portfolio of our assets.<\/p>\n

\u201cOur customer first philosophy remains our guiding strategy. We want to assure you of positive customer experience\u00a0for\u00a0all our customers. In addition, we would like to deliver our banking services only from the standpoint of our customers. And indeed, as we say\u00a0at\u00a0UBA, our customers are our ultimate employers,\u201d Uzoka explained.<\/p>

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Advertisement<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n \r\n\t\t\t\t\t\t\t<\/div>\n

Whilst\u00a0expressing optimism that the Nigerian economy and the broader economy will continue to recover and rebound from the negative impact of the\u00a0Covid-19\u00a0pandemic in the remaining\u00a0quarter\u00a0of 2021 and all the way into 2022, the GMD assured the investors and participants of the bank\u2019s commitment to maintain professionalism and continue to ensure strict compliance with the rules and regulations guiding our operations in all our presence countries. \u201cWith the trusted commitment of all our great and wonderful employees, board and management, we will continue to match towards actualising our enterprise goals,\u201d he noted.<\/p>\n

UBA\u2019s Chief Financial Officer, Ugo Nwaghodoh, who spoke on the bank\u2019s significant geographical diversification across key economies in Africa and beyond, noted that\u00a0UBA\u00a0recorded impressive growth in interest incomes and net incomes, with steady growth in funding and deposits from customers.<\/p>\n

He pointed out that even\u00a0as\u00a0the operating environment remains largely uncertain and volatile, despite marked improvement from Covid-19 induced macroeconomic stress, UBA will continue to build resilience through its geographically diversified business model to support headline earnings growth for the Group.<\/p>\n

\u201cWe remain committed to our 18% and 15% respective RoAE and deposit growth guidance for FY 2021, as we continue to invest in growth opportunities across our geographies of operation, whilst managing capital and balance sheet prudently,\u201d Nwaghodoh said.<\/p>\n

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty\u00a0five\u00a0million customers, across over 1,000 business offices and customer touch points, in 20 African countries. With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.<\/p>\n","protected":false},"excerpt":{"rendered":"

Group Managing Director\/Chief Executive Officer, United Bank for Africa (UBA) Plc, Kennedy Uzoka, has said that the bank recorded significant improvement in its operational and financial performance as a result of its unending commitment towards delivering products and services aimed at meeting customers\u2019 demands.<\/p>\n","protected":false},"author":6,"featured_media":46208,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[23],"tags":[727],"coauthors":[2391],"class_list":["post-52289","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-business","tag-uba"],"yoast_head":"\nCommitment To Customer Service Translates To Financial Gains \u2013 UBA GMD - National Wire<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nationalwire.com.ng\/sub\/commitment-to-customer-service-translates-to-financial-gains-uba-gmd\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commitment To Customer Service Translates To Financial Gains \u2013 UBA GMD - 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