{"id":50593,"date":"2021-07-17T11:32:50","date_gmt":"2021-07-17T10:32:50","guid":{"rendered":"https:\/\/nationalwire.com.ng\/?p=50593"},"modified":"2021-07-17T11:32:50","modified_gmt":"2021-07-17T10:32:50","slug":"access-bank-launches-accessx-to-enhance-self-service-banking","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/access-bank-launches-accessx-to-enhance-self-service-banking\/","title":{"rendered":"Access Bank Launches AccessX To Enhance Self-Service Banking"},"content":{"rendered":"

In a bid to provide top-notch digital service to its customers and demonstrate the best of innovative solutions through self-service banking, Access Bank Plc has launched AccessX that it termed an experience centre.<\/p>\n

The bank explained that the experience centre is a one-stop technology hub where its customers are taken on a digital tour spanning from Artificial intelligence to Robotics, and Smart data.<\/p>\n

The financial institution said the centre is related to digital channels and a place to demonstrate the best of its innovative solutions through self-service banking.<\/p>\n

Speaking with our business correspondent, the bank\u2019s Executive Director, Retail Banking, Victor Etuokwu, said: \u201cAccessX is an additional touchpoint to back up our customers.<\/p>\n

\u201cIt is recognition of the fact that 90 percent of our transactions are engagement with the customers is digital and so those require support from us in some forms either on their cards, mobile apps or internet banking are given.<\/p>\n

“As we are setting up this experience centre across the country, our customers will have a point of contact where they can get support, find out what is new on digital and get speedy service that is outside of the traditional branches.<\/p>\n

\u201cThe traditional branches do have their place, they have something to support with but AccessX centre is 100 per cent digital support.\u201d<\/p>\n

Providing details on other digital services that customers can benefit from the AccesX centre, Daniel Akumabor, the Chief Technology Officer \u2013 Channels, said: \u201cThere are a lot of concepts and services we can afford customers and that does not mean that this is an exclusive place where we do all that.<\/p>\n

Customers coming in here can do a lot of things. They can resolve challenges, complaints, enquiries or requests across our digital channels.<\/em><\/p>

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