{"id":50386,"date":"2021-07-09T15:50:41","date_gmt":"2021-07-09T14:50:41","guid":{"rendered":"https:\/\/nationalwire.com.ng\/?p=50386"},"modified":"2021-07-09T15:50:41","modified_gmt":"2021-07-09T14:50:41","slug":"abdul-imoyo-the-pr-behind-access-banks-effective-communication-2","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/abdul-imoyo-the-pr-behind-access-banks-effective-communication-2\/","title":{"rendered":"Abdul Imoyo: The PR Behind Access Bank’s Effective Communication"},"content":{"rendered":"

Whatever transaction you want to do, we are Access bank we give you access to the world\u2026 Says Abdul Imoyo<\/strong><\/p>\n

Abdul Imoyo\u00a0is a seasoned Public Relations and communicator who brings industriousness and jovial aggressiveness deep\u00a0to bear.<\/p>\n

As the\u00a0head, Media Relations at\u00a0Access Bank\u00a0Plc, Abdul has a Bachelor of Science in Public Administration from Lagos State University and a Masters of Administration from the University of Lagos (Unilag).<\/p>\n

He has responsibility for the Access Bank brand, is\u00a0an enigma in the banking industry especially when it comes to customer relations with all vigor, astuteness, and applicable understanding of the system, foremost he is disarmingly unassuming.<\/p>\n

\"\"<\/p>\n

Abdul Imoyo took Waka About Africa through his role with Access bank in a very straightforward but also tasking however the way and manner he goes about it with all ease give the infectious sense of responsibility.<\/p>\n

Abdul heads the Public Relations and Media Relations Desk, which is called the PR and Media Relations Unit.<\/p>\n

It has to do with engaging the stakeholders especially the press, shareholders, customers, the public, government even the community because most of the time you find out that you need to pass information to the community where you operate in. His job entails managing information and ensuring that the right information is passed on to the public through the right channels.<\/p>\n

Abdul revealed to Waka About Africa, that yeah, \u201cthe job is exciting and interesting in the sense that, given by my background, first and foremost, I\u2019m a journalist, so, I think I enjoyed a lot of goodwill from my colleagues out there.<\/p>\n

Mainly, maybe because of the relationship that we\u2019ve enjoyed, before I crossed over to this side, \u00a0I think so far, it\u2019s been interesting, because, as I said, I\u2019m enjoying that goodwill, from my friends and colleagues in the media that makes my job easier. Also, the bank has been very supportive too, because they give me all I need to make my work easier. It\u2019s been easy from both sides, I\u2019m enjoying it.<\/p>\n

\"\"<\/p>\n

Therefore I wouldn\u2019t want to take it for granted for any reason whatsoever\u201d.<\/p>\n

\u201cI have passion for the job that I do, coming from my background as a journalist, and now still working with the same media stakeholders in a core critical and challenging role; and ability to function in an environment that allows me to express myself, empowering me with all that is required to deliver\u201d.<\/p>\n

Speaking to\u00a0 Waka About Africa on his typical day, \u00a0he said thus, \u201cI work around the clock is 24\/7, because these days Journalism I don\u2019t know if it ever sleeps, is more now like round-the-clock kind of, there is print, TV, radio, there is online news on the go and others. So my work is 24\/7 because even as I\u2019m here now, my bosses expect me to know what is going on.<\/p>\n

Like, right now, I should be able to know if there is news about us, \u00a0where the news is coming from, you have to be in the mind of like a million people to know what they are thinking, what they are going to write about us.<\/p>\n

It\u2019s also been good for me, because of my background in journalism, he recalls.<\/p>\n

\u201cI wake up to come to the office, do news review all-round check many industry news, know the one that relates to us and where we notice people feel that there are some concerns about us, we try to address it and at the same time, we still push out the good news about us because it has to be good for us to attract investors, for us to attract customers because we get a lot of quires from some of the investors and stakeholders especially when they feel the news are not too good they want to know whether it\u2019s true or false how are we addressing it\u201d.<\/p>\n

On what area of his job he finds most challenging and interesting as well, hear him \u201cWhat I find more challenging is when I wake up in the morning I see news that is not too palatable, especially coming from maybe people that I think knows better, or people that I think have access to me that should have at least try to cross-check. I\u2019m not saying don\u2019t write but let\u2019s balance it.<\/p>\n

You can come to me and say I have this information, what do you have to say about it, or what\u2019s your own side of the story. I\u2019ve seen people come to me with their own personal stories they want to paint it like it\u2019s from somewhere else or they got it from somewhere, when I try to look into it and what they want to write.<\/p>\n

They will come up maybe with a different example of someone else and they are charging unsolicited deduction, I\u2019ll say, please send me the details and when you look through the details, you will find out it is this same person is all about him, and he was trying to paint it or make it look like is a general problem, maybe because I\u2019ve done the job before so I expect that you should even know what is news.<\/p>\n

People come to you with the something news kind of and you would even be wondering, the question will be are you supposed to be doing this job like this, at this point, \u00a0but you can\u2019t blame them that is what the job they have to do and at the same time, another thing is, I know there\u2019s a deadline in journalism, but you\u2019re coming to me with something exclusive, even me I don\u2019t have the information on the go.<\/p>\n

I need to get back to someone in the senior management to give me the details, and you\u2019re telling me you have one hour to write the story, I\u2019m like, it\u2019s exclusive to you and when is exclusive I don\u2019t see the rush, but these days, you just see people who want to do the story like it\u2019s yesterday while is not breaking news.<\/p>\n

When a story is exclusive to you then its exclusiveness gives you enough time to get the facts so that you can come out with a good story.<\/p>\n

When someone is calling me at 3\u2032 pm to tell me that he has to get the story out by 5 pm, I\u2019ll tell you that even the person that is going to give me the information may probably not be in the office or even around.<\/p>\n

Maybe even the man who also may get it may need some information from somewhere else to be able to do it well, I advise you to just wait to get the facts so that it will be a balanced story.<\/p>\n

Maybe even the man who also may get it may need some information from somewhere else to be able to do it well, I advise you to just wait to get the facts so that it will be a balanced story.<\/p>\n

Those are some of the challenges we are addressing and we try to manage as well as to get people to understand that we need each other, you need me, I need you but I wouldn\u2019t tell you not to write but if you don\u2019t go out with the right information, it hurts me, and at the same time it will hurt you because it gives you credibility if you do a good story.<\/p>

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Advertisement<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n \r\n\t\t\t\t\t\t\t<\/div>\n

I think people can see through it and say it\u2019s a good story you have done, but if you just do it anyway, it also has an impact on your own reputation and the brand that you\u2019re trying to put out there;\u201d he insists. Also, the interesting part of it is the kind of support I get from my colleagues, especially in the media, when I send out a story and don\u2019t need to solicit for positioning next thing you see it on the cover of the newspaper, or even a picture is on the cover it makes it interesting for me, it makes me look good.<\/p>\n

You know, especially when you don\u2019t have to solicit and say please I want the front page and find out that or the next thing you see it on the cover that makes it interesting for me, he enthused.<\/p>\n

Waka About Africa queries on his journey so far and when he started PR\/ Media Relations with Access bank, Abdul has this to say, there was an opening he revealed that he was sure they must have interviewed a lot of people at the end of the day to God be the glory I got the job. As I said by way of training, resources, and everything I think, the bank is trying and has done well for me, I think I\u2019m enjoying good support, I\u2019m enjoying the support of my immediate boss the group head, and the support of the management.<\/p>\n

So, I can\u2019t say that I won\u2019t deliver, even in terms of training, in terms of resources and everything that is there, I think I have enough to be able to deliver.<\/p>\n

On what it takes or require for one to occupy the position as bank\u2019s image-maker he quipped O! It Is not even about Access bank rather it is a general thing in the industry and outside banking PR has different branches or different aspects of it, there\u2019s branch manager, reputation management, crisis management, all that come to play in your job role, and job description.<\/p>\n

There are so many angles to deal with it. Because the most important thing that you\u2019re trying to do is put your brand there in good lines, letting people know what you\u2019re doing and the benefits they stand to gain if they partner with you. \u00a0Right now in Access bank, we have over a 45million customers, it\u2019s not a joke, there\u2019s a lot we need to do that we\u2019re still doing to ensure that we keep these customers we also working hard to attracts more, when you say 45 million but we are over 200 million people in Nigeria, this means out of every five people you come across one is at least the customer of Access bank, that\u2019s good for us. And we don\u2019t want to let it go.<\/p>\n

We don\u2019t want to lose any of our customers but do all we can to keep them and want to even get more, we\u2019re not only in Nigeria, we\u2019re everywhere now. In Africa, we\u2019re expanding, we are an International Bank, in the UK, in Dubai, in China, even in Lebanon, so it\u2019s no more like it\u2019s only in Nigeria.<\/p>\n

We have a lot going for us and we aspire to be the most respected African Bank.<\/p>\n

We are also working hard to be Africa\u2019s gateway to the world so that every transaction across Africa, anything you want to do in Africa and across to be the channels that you can leverage onto to do everything you needed to do anywhere in the world you will find us there, we have the platform to give you access in the World whatever transaction you want to do, we give you access, we are Access bank so we give you access to the world.<\/p>\n

We have the best products for every segment, the best services and we operate with speed and when we say with speed it means timely transactions, we don\u2019t keep you unnecessarily, we don\u2019t delay you. And then we\u2019ll give you the services and there is security.<\/p>\n

Our security means that you\u2019re safe with us. Your money is safe so you can go to bed and be sure that you\u2019re in the best place because we have the people and the resources that can deliver faster and safe.<\/p>\n

That\u2019s another thing this is the job and could my phone go off and somebody is trying to reach me? I\u2019ve had that issue before somebody tries to reach me and the next thing he\u2019s gone ahead to write the story and said that he made efforts to reach me I hate that kind of thing, effort to reach me, what effort? This same person wrote the story and sent it to me by WhatsApp, so that means they\u2019re a channel to reach me, if I don\u2019t pick your call, why don\u2019t you send me an SMS.<\/p>\n

Now it\u2019s even easier, WhatsApp can deliver immediately, even if I don\u2019t respond immediately, I know that I will definitely respond later. So there\u2019s pressure but the pressure is part of the work, is there any easy work.<\/p>\n

I want to find out if there is any job without pressure, that\u2019s why I\u2019m here and that is the job, calls will come as I said, it\u2019s even better when you are getting the calls because you don\u2019t want to wake up tomorrow and discover that somebody has put up something that I should have even make an input. So it\u2019s part of the job so let the calls becoming, it is good for me.<\/p>\n

At least, somebody trying to reach out to me, that is why I\u2019m here and I\u2019m supposed to provide necessary and required information the calls are not just to say how are you alone sometimes yeah, maybe how are you, what\u2019s happening.<\/p>\n

I also call them just though we have not spoken in a while, so it\u2019s all part of the job. So let the calls becoming we\u2019ll find a way to deal with it at least I have been on it for years now.<\/p>\n

Abdul\u2019s experience as a journalist helps too, he recounts \u2018as a journalist those days you call people to say, I have this or I want to inquire and sometimes they don\u2019t pick a call, sometimes they don\u2019t come back to you with the information, not until you have done the story, then they start calling or calling your bosses to say, why did you do that story besides it\u2019s not a good story in some cases, they will feel that maybe somebody is sponsoring you, and there is an unseen hand behind the stories you are doing.<\/p>\n

That tells me that I need to correct that here because even here, I still work as a journalist because my job also entails looking inward to know what we\u2019re not doing well? What is it that we need to improve on?\u00a0 I try as much as possible, as a brand ambassador, there\u2019s a way one has to comport himself\/herself, is the same way for every other person in the bank comportment and others is the ethics of the profession it\u2019s more like,\u00a0 I have been there before and I\u2019m here now, I have experience on both sides of the divide, so it\u2019s easy for me to say the guy you have to be focused, you have to be responsive so that at the end of the day, you don\u2019t just create problems. You know in those days some of my colleagues when they do this, they will say I hit them today, they can feel me. I don\u2019t want anybody to hit me, you know the funniest thing, and sometimes they will think it\u2019s because of that person, the brand person he called and did not pick he was going to do that story, it\u2019s not about the image-maker that you\u2019re hurting, you\u2019re hurting that brand, it\u2019s the bank you are going to write. \u00a0So he shouldn\u2019t give you that room to do that to the brand, you thought that you are hurting the man, our contract person you know, in the bank or the institution, but meanwhile, you\u2019re not writing about that person, you\u2019re writing about the institution, you\u2019re hurting that brand. Whiles, you think you are hurting the person or the spokesperson, everyone matters to me,\u201d Abdul said.<\/p>\n

Abdul so far tries his best to maintain a great relationship with the media he can\u2019t be perfect like he keeps saying, he thinks he enjoys some measure of goodwill out there. He cannot be perfect, he can\u2019t be totally perfect but so far, he thinks if, on a scale of one to ten, He thinks he can score himself eight or even nine over ten you can\u2019t have it all he said. It\u2019s resourceful to the bank, in a sense that As he said, the way he handles whatever information, whatever story that is going out, won\u2019t be about\u00a0Abdul Imoyo, it\u2019s about access bank, so if I do well, it is resourceful to the bank.<\/p>\n

\u201cLet me even tell you that I\u2019ve won two awards as the most resourceful corporate affairs manager in the industry.<\/p>\n

So that means it\u2019s resourceful to the bank. The job we do with my colleagues attracts goodwill to the brand. And like I said, we\u2019ve won awards based on that.<\/p>\n

To be honest with you, the greatest challenge so far I won\u2019t lie, came from the unexpected, in the quarter.<\/p>\n

The greatest and I have not been able to get over it, on a very serious note and it also has to do with cross-checking information a reporter called me and I was in a meeting I said will call you back or text me and then he called back to say he has this story. And he said, Okay, you know what, he will come back to you, but you can hold on for me, but before he could get back to him he went ahead with the story and claimed he called me severally and sent me several text messages, this guy said, he called me severally, he sent me several text messages. This guy never sent me any text message, he never came back to me on that story.<\/p>\n

Most of the time somebody is asking you something you feel maybe he\u2019s no more interested in the story, especially if you have the right story, I\u2019m not saying you don\u2019t do your story but let\u2019s balance it. But you know that you did not call me more than that time and you did not follow up. And there was no text as the guy claimed in the story the guy quoted it there that he sent me several text messages, several phone calls. So that\u2019s why he had to go ahead and did the story, so even if the guy was doing that story he still expects the editor to come back to me to say that. And when the whole issue now came up and I said this man did not come to me and all that, it was a very disturbing period for me, at the end of the day the guy says we are sorry. But at least let\u2019s be real here, let\u2019s be sincere with ourselves if you actually think that you\u2019ve done something wrong, why don\u2019t you just do it through the appropriate channel. Yeah, what if I was going to lose my job, that was a major point for me, a real major point for me something that I always remember. We still have to reach out to the organization, to the newspaper to state the facts, presented the facts to them I had to let it go.<\/p>\n

With over 400 branches in Nigeria, after the Access bank merger with Diamond bank, we had to close some branches. Then in Africa, we are in Sierra Leone, Gambia, Ghana, Mozambique DR Congo, and Zambia, South Africa, Kenya. We have an office in the UK it\u2019s a whole bank on its own. \u00a0We have Office in China, we have one in Dubai and Lebanon, we are good. Expelling to \u00a0Waka About Africa on Access bank being recognized by the Asian Banker and the Middle East as the most digitalized bank in Africa. Mr. Abdul said that for Asian Banker and the Middle East to give Access bank award in 2020 as the best-digitalized bank in Africa meant a lot to the Bank and it cherishes it much. He maintained that Access bank is ahead in terms of digital technology, our technology is superb in terms of innovation were are ahead, technology these days is the key to what we are doing, in terms of innovation, we have a defined Africa FinTech Foundry, our platform is technology-driven, and this helps us to move faster, be innovative, and at the end of the day deliver on technology and the help for\u00a0 Fintech startups and from that, we develop ideas process it and put it to use. He emphatically added that Access Bank\u2019s digital system is beyond the act of online Fraud Stars \u201cYeah, I must say that we have a foolproof system, weapon a foolproof system, but you never can tell because when you talk of technology, everyday people keep trying to invent their own system and stuff. Somebody sent me a video this morning, about one guy a cyber-fraudster and the guy claims to have the technique to get into people\u2019s accounts by having their SIM card, all he needs is their SIM card, once he gets your SIM card, and he can get into your accounts especially if the SIM card is the one that is registered to your account where you get alerts and information on your account. Once the SIM cards are linked to your account, he claims that that account is not safe, he claims that he has all the techniques and all the software and everything to get into that account and transfer money into a known account he creates. He can transfer from Bank A to bank B so how he gets the money out at the end of the day is known to him.\u00a0 All that it may, I can assure you that we are quite safe and secure so I guess that\u2019s also why we won the award as the most \u201cdigitalized bank in\u00a0Africa\u201d, he concludes.<\/p>\n

Sedan Awobiye<\/p>\n","protected":false},"excerpt":{"rendered":"

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