{"id":46206,"date":"2021-01-19T20:58:27","date_gmt":"2021-01-19T19:58:27","guid":{"rendered":"https:\/\/nationalwire.com.ng\/?p=46206"},"modified":"2021-01-19T20:58:27","modified_gmt":"2021-01-19T19:58:27","slug":"ubas-leo-celebrating-three-years-of-revolutionised-banking-services","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/ubas-leo-celebrating-three-years-of-revolutionised-banking-services\/","title":{"rendered":"UBA\u2019s LEO: Celebrating Three Years Of Revolutionised Banking Services"},"content":{"rendered":"

Technology has been a veritable gift to mankind, and over the years, it has been responsible for creating amazingly useful resources which put all the information individuals need at their fingertips. The development of technology has also led to so many mind-blowing discoveries, better facilities, and better luxuries, which has in-turn helped to improve lifestyle and standard of living.<\/p>\n

\"\"<\/p>\n

When Mark Zuckerberg recognised UBA\u2019s Leo at Facebook F8<\/span><\/i><\/p>\n

For instance, through relevant technological development, the average individual has been empowered to shop online and carry out seamless transaction any time of the day or night from the comfort of his own home or business place.<\/p>\n

To this end, forward thinking companies and financial institutions with eyes in the future who have been conversant with the new trend in customer behaviour, have painstakingly designed new products and services tailor-made to meet the growing needs of customers anytime anywhere.<\/p>\n

It is bearing this in mind that Pan-African financial Institution, United Bank for Africa (UBA) Plc, changed the face of e-banking in the African continent for the first time with the introduction of Leo \u2013 UBA\u2019s Chat Banker. The idea of Leo, which was birthed in 2018, was to enable customers make use of their social media accounts to carry out key banking transactions with ease.<\/p>\n

This is the first time ever that a financial institution in Africa evolved a one-stop solution to simplify the way customers transact, a key essential in today\u2019s fast-paced world with demands for\u00a0quick-time transactions and response.<\/span><\/p>\n

With Leo\u2019s help, customers have been able to open new accounts with ease, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. Cheque confirmation, bill payments, loan application, account freezing, request for mini statements, flight bookings, airtime and data purchases, are some other services that the chat banking BOT has been helping customers to carry out since 2018.<\/span><\/p>\n

And Leo, the Artificial Intelligent Bot which carries out seamless conversations with his customers \u2013 who he calls his friends by the way- has achieved this and more in its three-year existence; allowing users to carry out quick, fast and recurring transaction with ease from their popular social media accounts such as Facebook and Whatsapp.<\/p>

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Advertisement<\/div>\r\n\t\t\t\t\t\t\t<\/a>\r\n \r\n\t\t\t\t\t\t\t<\/div>\n

No wonder the bank has earned a lot of laurels and accolades in the last three years confirming Leo\u2019s global acceptance and recognitions, as pointed out by UBA\u2019s Group Manging Director, Mr. Kennedy Uzoka, some of which are:<\/span><\/p>\n

\u2018Africa\u2019s Best Digital Bank of the year\u2019 by Euromoney; The Most; Innovative Bank of the year\u2019 by International Finance; \u2018Best Customer Engagement Tool\u2019 by Africa Fintech; Pulse magazine rated Leo on WhatsApp as \u2018The best WhatsApp Banking App\u2019; \u2018The Best Social Banking platform\u2019 in Uganda; \u2018Excellence in Automated Chatbot Initiative\u2019 by Finnovex Awards; \u2018Next Generation Class of 2019\u2019 by CIBN; \u2018Best Automated Chatbot Initiative, Application or Programme\u2019 by The Asian Banker. The list is endless.<\/p>\n

\u201cThe formulation of this product, is consistent with UBA\u2019s Customer 1st philosophy, where we have been doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it; Uzoka explained. \u201cAt UBA, we have been continuously working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for the millions of our customers across Africa; as all the bank\u2019s subsidiaries in Africa have activated Leo to perform financial services for customers.<\/p>\n

Continuing, he said, \u201cSince 2018, Leo has been helping with most transactions and to deliver any form of banking services. And this has been highlighted more especially during the lockdown occasioned by the COvid-19 virus, as Leo assisted all its users on all major social media platforms to carry out all their banking activities without having to physically visit a branch. This, to us, remains an admirable feat because with Leo, the banking needs of our customers have become easy and simple – as simple as chatting\u201d; Uzoka pointed out.<\/p>\n

Within three years of operations, UBA\u2019s Leo has recorded a number of milestones including\u00a0opened a total of 390,756 accounts; achieving 2,169,384\u00a0subscribers; conducting a total of 9,605,703 transaction count worth a value of N81,530,918,868.<\/span>\u00a0<\/span>Leo which has over 2.1m unique users has also generated over 20 million conversations and over 85 million engagements; with such impressive feedback and usage and remains the only AI BoT showcased at the F8 in Mark\u2019s Zuckerberg\u2019s opening remarks.<\/p>\n

UBA\u2019s Group Head, Digital Banking, Sampson Aneke, reiterated that Leo is not just a chat machine, but an artificial intelligence personality meant to address any type of banking concerns raised by customers.<\/p>\n

\u201cLeo has been operating a secure lifestyle banking platform on Facebook messenger, WhatsApp and IOS and Andriod to assist customers with their transactions while chatting with your friends and business partners. The security with this platform has been that for every transaction, a One Time Password (OTP) is generated to the phone number that is registered on your account,\u201d he explained, and added that the bank is working tirelessly to improve LEO\u2019s services to the customers in the coming weeks.<\/p>\n

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touch points, in 20 African countries. With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.<\/p>\n","protected":false},"excerpt":{"rendered":"

Technology has been a veritable gift to mankind, and over the years, it has been responsible for creating amazingly useful resources which put all the information individuals need at their fingertips. The development of technology has also led to so many mind-blowing discoveries, better facilities, and better luxuries, which has in-turn helped to improve lifestyle and standard of living.<\/p>\n","protected":false},"author":6,"featured_media":46208,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[23,17],"tags":[8052,8051],"coauthors":[2391],"class_list":["post-46206","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-business","category-news","tag-revolutionised-banking-services","tag-ubas-leo"],"yoast_head":"\nUBA\u2019s LEO: Celebrating Three Years Of Revolutionised Banking Services - National Wire<\/title>\n<meta name=\"description\" content=\"Technology has been a veritable gift to mankind, and over the years, it has been responsible for creating amazingly useful resources\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nationalwire.com.ng\/sub\/ubas-leo-celebrating-three-years-of-revolutionised-banking-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UBA\u2019s LEO: Celebrating Three Years Of Revolutionised Banking Services - 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