{"id":43668,"date":"2020-10-07T15:02:21","date_gmt":"2020-10-07T14:02:21","guid":{"rendered":"https:\/\/nationalwire.com.ng\/?p=43668"},"modified":"2020-10-07T15:02:21","modified_gmt":"2020-10-07T14:02:21","slug":"ecobank-reaffirms-commitment-to-excellent-service-delivery","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/ecobank-reaffirms-commitment-to-excellent-service-delivery\/","title":{"rendered":"Ecobank Reaffirms Commitment To Excellent Service Delivery"},"content":{"rendered":"<p class=\"yiv0423286858MsoNormal\"><span lang=\"EN-US\">Ecobank Nigeria has reaffirmed its commitment to providing excellence in customer experience in all its interactions through its Customer Experience Transformation Program.\u00a0\u00a0<\/span><\/p>\n<p class=\"yiv0423286858MsoNormal\"><span lang=\"EN-US\">Head, Customer Experience, Olubunmi Otuniga<\/span><span lang=\"EN-US\">\u00a0gave the assurance in a statement to commemorate this year\u2019s International Customer Service Week, holding between October 5 and 9, themed, \u201cDream Team\u201d, which highlights the importance of teamwork in providing outstanding service to all customers at this challenging period.<\/span><\/p>\n<p class=\"yiv0423286858xxxmsonormal\"><span lang=\"EN-US\">According to her,\u00a0<\/span><span lang=\"EN-US\">\u201cThis is another moment to celebrate our customers. We will always celebrate you. You are the reason why we are in business. We seize the opportunity of this event to re-affirming our commitment to providing excellence in customer experience in all our interactions with you. The theme reflects the importance of teamwork in consistently providing outstanding service at all our touch points. This is what we represent in Ecobank. Your dream team celebrates you. Thank you for choosing Ecobank.\u201d<\/span><\/p><div data-ad-id=\"32665\" style=\"text-align:center; margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;float:none;\" class=\"afw afw_ad_image afw_ad afwadid-32665  \">\r\n                                                            <div style=\"font-size:10px;text-align:center;color:#cccccc;\">Advertisement<\/div>\r\n\t\t\t\t\t\t\t<a target=\"_blank\" href=\"http:\/\/www.accessbankplc.com\" rel=\"nofollow\"><img decoding=\"async\" height=\"auto\" max-width=\"100%\" src=\"https:\/\/nationalwire.com.ng\/wp-content\/uploads\/2019\/06\/Banner-1.jpg\"><\/a>\r\n                                                                        \r\n\t\t\t\t\t\t\t<\/div>\n<p class=\"yiv0423286858xxxmsonormal\"><span lang=\"EN-US\">She observed that this year\u2019s event is quite significant, as it coincides with the time\u00a0the world is being ravaged by the coronavirus, stressing that\u00a0prior to the period, the bank had invested significantly in technology. \u201cWe have provided the Mobile App, Ecobank Online, Ecobankpay, Ecobank Omni, Omni-lite, our *326# and our express point agencies\u00a0are deployed\u00a0to effectively meet your needs at all times. We enjoin you to take advantage of them.\u00a0The whole idea is to be able to serve you, whatever the situation and this has been proven right during this pandemic period.\u201d<\/span><\/p>\n<p class=\"yiv0423286858xmsonormal\"><span lang=\"EN-US\">Mrs Otuniga disclosed that several activities had been lined up for the week. These include:\u00a0 \u201cDigital promo where customers double their recharge by buying airtime via the mobile app or USSD code between 5pm and 6pm during the period; appreciate a back office colleague, team or department who have consistently displayed exceptional customer service attributes; standard greetings by all staff and security personnel at our locations to all customers with Happy Customer Service Week. Ecobank ,The dream team celebrates you and Career Day where staff are to dress up to represent a profession other than banking, adding that \u201cnominated senior management staff will be at all operating branches for a day to support our front line colleagues.\u201d<\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Ecobank Nigeria has reaffirmed its commitment to providing excellence in customer experience in all its interactions through its Customer Experience Transformation Program.\u00a0\u00a0<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":6,"featured_media":37112,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[17],"tags":[7502,2868],"coauthors":[2391],"class_list":["post-43668","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-news","tag-customer-experience-transformation-program","tag-ecobank-nigeria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.9 - 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