{"id":37111,"date":"2019-12-19T11:14:22","date_gmt":"2019-12-19T10:14:22","guid":{"rendered":"https:\/\/nationalwire.com.ng\/?p=37111"},"modified":"2019-12-19T11:14:22","modified_gmt":"2019-12-19T10:14:22","slug":"sme-ecobank-moves-into-top-five-ranking-in-the-2019-nigeria-banking-customer-experience-survey","status":"publish","type":"post","link":"https:\/\/nationalwire.com.ng\/sub\/sme-ecobank-moves-into-top-five-ranking-in-the-2019-nigeria-banking-customer-experience-survey\/","title":{"rendered":"SME: Ecobank Moves Into Top Five Ranking In The 2019 Nigeria Banking Customer Experience Survey"},"content":{"rendered":"<p class=\"yiv4605318037MsoNormal\"><span lang=\"en-NG\">The 2019 Nigeria banking industry customer experience survey report recently published by KPMG Nigeria showed that Ecobank Nigeria recorded significant improvement in the SME segment of the survey.<\/span><\/p>\n<p class=\"yiv4605318037MsoNormal\"><span lang=\"en-NG\">According to the report, analysis of performance in the SME segment reveals dynamism in the 2019 ranking. Despite lower levels of overall satisfaction for SMEs, Fidelity Bank and Ecobank ma<\/span><span lang=\"EN-US\">d<\/span><span lang=\"en-NG\">e the greatest improvements with both banks moving up more than four places into the top five banks. FCMB emerged 1st while Access Bank came 3rd.<\/span><\/p>\n<p class=\"yiv4605318037MsoNormal\"><span lang=\"en-NG\">In the retail segment, the top two performers have remained the same for the fourth consecutive year.\u00a0 GTBank replaced Zenith Bank as the top-rated bank in the 2019 ranking. Sterling Bank, First Bank and UBA are the biggest movers in 2019, coming in 3rd, 5th and 7th places respectively.<\/span><\/p>\n<p class=\"yiv4605318037MsoNormal\"><span lang=\"en-NG\">In the wholesale segment, Citi Bank and GTBank maintained top spots from previous year ranking while new entrants Standard Chartered and Access Bank make the top five positions at 3rd and 5th places, respectively.<\/span><\/p><div data-ad-id=\"32665\" style=\"text-align:center; margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;float:none;\" class=\"afw afw_ad_image afw_ad afwadid-32665  \">\r\n                                                            <div style=\"font-size:10px;text-align:center;color:#cccccc;\">Advertisement<\/div>\r\n\t\t\t\t\t\t\t<a target=\"_blank\" href=\"http:\/\/www.accessbankplc.com\" rel=\"nofollow\"><img decoding=\"async\" height=\"auto\" max-width=\"100%\" src=\"https:\/\/nationalwire.com.ng\/wp-content\/uploads\/2019\/06\/Banner-1.jpg\"><\/a>\r\n                                                                        \r\n\t\t\t\t\t\t\t<\/div>\n<p class=\"yiv4605318037MsoNormal\"><span lang=\"en-NG\">KPMG Nigeria has conducted the research survey since 2007. The researchers have asked customers across financial market segments about their experience with their banks. Over the period, more than 200,000 customers were surveyed across the country.<\/span><\/p>\n<p class=\"yiv4605318037MsoNormal\"><span lang=\"en-NG\">The 2019 survey research was conducted through face-to-face and online survey methodology completed Q2 and Q3 2019. The survey covered 25,466 retail customers, 3,045 SMEs and 369 commercial\/corporate organizations.<\/span><\/p>\n<p class=\"yiv4605318037MsoNormal\"><span lang=\"en-NG\">\u00a0<\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>The 2019 Nigeria banking industry customer experience survey report recently published by KPMG Nigeria showed that Ecobank Nigeria recorded significant improvement in the SME segment of the survey.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":6,"featured_media":37112,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[23],"tags":[814],"coauthors":[2391],"class_list":["post-37111","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-business","tag-ecobank"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.9 - 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